Overview
Client Experience Project Manager
Our client is seeking a Client Experience Project Manager to lead high-visibility initiatives that directly impact customer satisfaction, retention, and marketing performance.
This role requires a professional who combines project management expertise with a strong background in PPC/digital marketing and the ability to build lasting client relationships.
Responsibilities
- Lead client-facing projects with a focus on delivering measurable marketing outcomes (PPC, paid media, performance campaigns).
- Act as the primary liaison between clients and internal teams, ensuring alignment on expectations and deliverables.
- Translate client needs into structured project plans, timelines, and KPIs.
- Oversee execution of digital marketing initiatives (Google Ads, Meta Ads, PPC campaigns).
- Collaborate cross-functionally with Marketing, Customer Success, Sales, and Operations teams.
- Monitor campaign and project performance, ensuring optimizations are implemented quickly.
- Anticipate client challenges and proactively provide solutions to improve their experience.
- Deliver clear, data-driven project updates and reports to clients and stakeholders.
- Foster long-term client trust by ensuring projects are aligned with business goals and customer success.
Required Skills & Experience
- 5+ years in project management, account management, or client success roles.
- Proven experience in PPC and paid media campaigns (Google Ads, Meta Ads, or other platforms).
- Strong understanding of digital marketing metrics and how they tie to business goals.
- Familiarity with project management tools (ClickUp, Asana, Jira, Trello).
- Strong English fluency, with outstanding communication and presentation skills.
- Experience working in SaaS, MarTech, or digital agencies is highly preferred.
Who You Are
- A client-first project leader who builds strong, trust-based relationships.
- Skilled at bridging client expectations with internal delivery.
- Highly proactive and comfortable managing multiple priorities.
- Analytical mindset with the ability to connect campaign performance to business impact.
- Thrives in fast-paced, global, and distributed environments.
Benefits
- Contractor role with structured performance evaluation.
- Feedback every 30 days to support continuous growth.
- PTO to relax and recharge.
- Sick leave days for health and well-being.
- Global, remote-first company with distributed teams across multiple countries.
- Opportunity to directly impact client satisfaction, retention, and marketing success.
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