Payment Operations Specialist (USA)

Job description

Overview

Join to apply for the Payment Operations Specialist (USA) role at TripleTen .

Thank you for your interest in TripleTen.

We help people with versatile backgrounds learn a new profession online and build a sustainable career in IT.

Our bootcamp graduates have landed dream jobs at places like Tesla, Accenture, Nielsen, and Microsoft.

More than 5,000 students have already chosen TripleTen and we need your unique expertise to keep our company both competitive and innovative.

Please note that after applying for this position, you will be required to record a short video interview.

You will receive the email invitation shortly thereafter.

Thank you for your understanding!

What you will do

• Manage payments by verifying student details, approving loans, setting up payment schedules, and ensuring accurate accounting with our partners.
  
  
• Enter and validate all student payments in TripleTen’s data warehouse, reconciling payments and monitoring new enrollments to ensure accurate records.
  
  
• Oversee the loan approval process, including monitoring student progress, verifying loan eligibility, and coordinating with other teams to collect the necessary information.
  
  
• Process essential student documents, such as enrollment agreements, transcripts of study, and suspension and termination notices.
  
  
• Provide internal support for other TripleTen teams to respond to student-related requests and resolve issues related to payments, refunds, and student documentation, ensuring efficient and well-coordinated operations.
  
  
• Address various payment operations cases, including sending payment links, adjusting schedules, facilitating program transfers, and resolving technical issues.
  
  
• Communicate with students about refunds, calculate refund amounts, and ensure all refunds are issued promptly and accurately.
  
  
• Monitor students’ recurring payment plans to ensure they remain up to date, and take necessary actions for any students who fall behind or stop paying.
  
  

Requirements

• Has perfect communication and interpersonal skills to interact inside our team and with the broader TripleTen team.
  
  
• Quickly adapts and acts in conditions of partial uncertainty.
  
  
• Perfectly orients in large amounts of information and can independently get to the bottom of the matter.
  
  
• Can organize themselves, everyone and everything around.
  
  
• Always looks for ways to improve everything around them and is proactive.
  
  
• Knos how to set tasks and control their implementation.
  
  
• Is ready to do routine work, with mindfulness, accuracy, and meticulousness.
  
  
• Has an analytical mindset and systemic thinking.
  
  
• Is familiar with Notion, Slack (or similar tools) and not afraid to work with numbers and understand when automation pipelines can ease your life.
  
  
• Is interested in the tech industry and ready to dive into it, understands the processes of IT products and online services.
  
  

Hard Skills

• 1+ year work experience in IT.
  
  
• Experience in building processes from scratch.
  
  
• Advanced English (written and spoken).
  
  
• Advanced level of Excel.
  
  
• Billing & invoicing systems.
  
  
• HelpDesk.
  
  
• Data Management Tools.
  
  
• Copywriting.
  
  

Soft Skills

• Communication and interpersonal skills.
  
  Ability to speak in detail, convincingly, and ask questions clearly.
  
  Ability to work independently and in a team, to contact stakeholders.
  
  
• Adaptability.
  
  The ability to adapt and act in conditions of partial uncertainty.
  
  
• Self-organization.
  
  The ability to manage time and resources.
  
  
• Optimization skills.
  
  Experience and improvement of working processes; ability to create and upgrade systems and solve problems.
  
  
• Research skills.
  
  Ability to search for and create resources, information, and exit routes.
  
  
• Management skills.
  
  Ability to set goals and manage development (project, own career, etc.).
  
  Ability to distribute tasks and synchronize with other team members even with large differences in work styles.
  
  
• Analytical mindset & systemic thinking.
  
  Ability to collect and organize data, analyze and identify patterns, and collect basic statistics.
  
  
• Mindfulness, accuracy, and meticulousness in routine work.
  
  
• Presentation skills.
  
  Ability to share information about new features clearly with the team.
  
  
• Openness, engagement, industriousness, kindness, responsiveness, and a sense of humor.
  
  

What we can offer you

• Compensation of $1200 + $200 KPI bonus gross per month.
  
  
• Full-time remote collaboration.
  
  
• A comfortable digital office using tools like Miro, Notion, Google Meet.
  
  
• Growth opportunities as our product expands.
  
  
• Diverse and tight-knit team distributed across Israel, Serbia, USA, Georgia, Armenia, and more.
  
  

Disclosures

• At this time we are unable to offer H-1B, L-1A/B sponsorship opportunities.
  
  
• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required.
  
  Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
  
  
• TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
  
  

Required Skill Profession

Gestión Y Operaciones