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Urgent! Payment Operations Specialist (USA) Job Opening In San Juan – Now Hiring TripleTen Indonesia

Payment Operations Specialist (USA)



Job description

Payment Operations Specialist (USA)

TripleTen Indonesia is a leading online bootcamp that helps people with versatile backgrounds learn a new profession in IT.

Over 5,000 students have already chosen TripleTen and our graduates have landed jobs at companies such as Tesla, Accenture, Nielsen, and Microsoft.

After applying to this position, you will be required to record a short video interview.

You will receive an email invitation shortly thereafter.

What you will do

The Payment Operations Team is dedicated to ensuring seamless administrative and operational support for students throughout their educational journey.

This team works across multiple functions including management of student documents, accounting, payment and refund processing, loan approvals, data analysis, and reporting.

  • Manage payments by verifying student details, approving loans, setting up payment schedules, and ensuring accurate accounting with our partners.

  • Enter and validate all student payments in TripleTen’s data warehouse, reconciling payments and monitoring new enrollments to ensure accurate records.

  • Oversee the loan approval process, including monitoring student progress, verifying loan eligibility, and coordinating with other teams to collect the necessary information.

  • Process essential student documents, such as enrollment agreements, transcripts of study, and suspension and termination notices.

  • Provide internal support for other TripleTen teams to respond to student‑related requests and resolve issues related to payments, refunds, and documentation, ensuring efficient and well‑coordinated operations.

  • Address various payment operations cases, including sending payment links, adjusting schedules, facilitating program transfers, and resolving technical issues.

  • Communicate with students about their refunds, calculate refund amounts, and ensure all refunds are issued promptly and accurately.

  • Monitor students’ recurring payment plans to ensure they remain up to date, and take necessary actions for any students who fall behind or stop paying.

Requirements

  • Excellent communication and interpersonal skills to interact within the team and with the broader TripleTen team.

  • Ability to adapt quickly and act in conditions of partial uncertainty.

  • Strong orientation to large amounts of information and ability to independently investigate details.

  • Organized, proactive, and able to plan and control task implementation.

  • Attention to detail, accurate, and meticulous in routine work.

  • Analytical mindset and systemic thinking.

  • Familiarity with Notion, Slack (or similar tools), and comfortable working with numbers and automation pipelines.

  • Interest in the tech industry and understanding of IT product processes and online services.

Hard Skills

  • 1+ year of IT experience.

  • Experience building processes from scratch.

  • Advanced English (written and spoken).

  • Advanced Excel proficiency.

  • Experience with billing and invoicing systems.

  • HelpDesk experience.

  • Data management tools proficiency.

  • Copywriting skills.

Soft Skills

  • Strong communication and interpersonal skills.

  • Adaptability and ability to work in uncertain conditions.

  • Self‑organization and time‑management.

  • Process optimization and continuous improvement focus.

  • Research and information‑gathering skills.

  • Goal setting and project management skills.

  • Analytical and systemic thinking.

  • Mindfulness, accuracy, and meticulousness.

  • Presentation skills for sharing new features with the team.

  • Openness, engagement, industriousness, kindness, responsiveness, and a sense of humor.

What we can offer you

  • Compensation of $1,200 + $200 KPI bonus gross per month.

  • Full‑time remote collaboration.

  • A comfortable digital office with modern tools (Miro, Notion, Google Meet, etc.).

  • Growth opportunities as our product expands rapidly.

  • Diverse and tight‑knit team spread across Israel, Serbia, USA, Georgia, Armenia, and more.

Disclosures

*At this time we are unable to offer H‑1B, L‑1A/B sponsorship opportunities.

  • TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

  • This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required.

    Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.

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Required Skill Profession

Gestión Y Operaciones



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