The Shared Support team is a specialized, advanced group that provides high-quality services to various small and midsize organizations worldwide.
Our department’s culture prioritizes proactiveness, professionalism, transparency, continuous learning, flexibility, and respect.
We aim to establish long-term relationships with our customers, offering dependable support and development practices to improve system reliability and adapt to evolving business needs.
REQUIREMENTS
- 2+ years of relevant experience
- Good understanding of computing concepts, hardware, and terminology
- Experience with cloud and virtualization (AWS or Azure)
- Previous monitoring and tools configuration experience (DataDog/New Relic/Azure monitoring/AWS cloud watch)
- Basic Network fault finding and diagnostics
- Basic Database administration
- Upper-Intermediate English (written and spoken)
RESPONSIBILITIES
- Gather all required information to start the issue investigation
- Investigate and reproduce customer issues
- Promptly resolve service requests, events, and incidents to the satisfaction of all
- Monitor various IT systems and adapt the monitoring thresholds
- Document all resolutions through the support desk system, and produce and maintain the documentation on IT processes
- Take ownership to resolve or escalate customer requests under SLAs andincident management protocols
WHAT YOU WILL GET WITH ELEKS
- Close cooperation with a customer
- Challenging tasks
- Ability to influence project technologies
- Team of professionals
- Dynamic environment with low level of bureaucracy
ELEKS is a custom software development company.
We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.
Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services.
These include product development, QA, R&D, design, technology consulting and dedicated teams.
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