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Middle Customer Support Engineer (L2) Job Opening In La Plata – Now Hiring Eleks


Job description

The Shared Support team is a specialized, advanced group that provides high-quality services to various small and midsize organizations worldwide.

Our department’s culture prioritizes proactiveness, professionalism, transparency, continuous learning, flexibility, and respect.

We aim to establish long-term relationships with our customers, offering dependable support and development practices to improve system reliability and adapt to evolving business needs.

REQUIREMENTS

  • 2+ years of relevant experience
  • Good understanding of computing concepts, hardware, and terminology
  • Experience with cloud and virtualization (AWS or Azure)
  • Previous monitoring and tools configuration experience (DataDog/New Relic/Azure monitoring/AWS cloud watch)
  • Basic Network fault finding and diagnostics
  • Basic Database administration
  • Upper-Intermediate English (written and spoken)

RESPONSIBILITIES

  • Gather all required information to start the issue investigation
  • Investigate and reproduce customer issues
  • Promptly resolve service requests, events, and incidents to the satisfaction of all
  • Monitor various IT systems and adapt the monitoring thresholds
  • Document all resolutions through the support desk system, and produce and maintain the documentation on IT processes
  • Take ownership to resolve or escalate customer requests under SLAs andincident management protocols

WHAT YOU WILL GET WITH ELEKS

  • Close cooperation with a customer
  • Challenging tasks
  • Ability to influence project technologies
  • Team of professionals
  • Dynamic environment with low level of bureaucracy

ELEKS is a custom software development company.

We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services.

These include product development, QA, R&D, design, technology consulting and dedicated teams.

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Required Skill Profession

Informática Y Tecnología


  • Job Details

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Unlock Your Middle Customer Potential: Insight & Career Growth Guide


Real-time Middle Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Middle Customer in La Plata, Argentina, highlighting market share and opportunities for professionals in Middle Customer roles.

11796 Jobs in Argentina
11796
722 Jobs in La Plata
722
Download Middle Customer Jobs Trends in La Plata and Argentina

Are You Looking for Middle Customer Support Engineer (L2) Job?

Great news! is currently hiring and seeking a Middle Customer Support Engineer (L2) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Eleks adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Argentina laws and regulations

What Is the Average Salary Range for Middle Customer Support Engineer (L2) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in La Plata. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Middle Customer Support Engineer (L2)?

Key qualifications for Middle Customer Support Engineer (L2) typically include Informática Y Tecnología and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Middle Customer Support Engineer (L2)?

To improve your chances of getting hired for Middle Customer Support Engineer (L2), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Middle Customer Support Engineer (L2) Job Success

Eleks interview tips for Middle Customer Support Engineer (L2)

Here are some tips to help you prepare for and ace your Middle Customer Support Engineer (L2) job interview:

Before the Interview:

Research: Learn about the Eleks's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Middle Customer Support Engineer (L2) interview at Eleks, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Eleks's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Middle Customer Support Engineer (L2) Positions

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