Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Middle Customer Support Engineer (L2).
Argentina Jobs Expertini

Urgent! Middle Customer Support Engineer (L2) Job Opening In Bahía Blanca – Now Hiring Eleks

Middle Customer Support Engineer (L2)



Job description

The Shared Support team is a specialized, advanced group that provides high-quality services to various small and midsize organizations worldwide.

Our department’s culture prioritizes proactiveness, professionalism, transparency, continuous learning, flexibility, and respect.

We aim to establish long-term relationships with our customers, offering dependable support and development practices to improve system reliability and adapt to evolving business needs.

REQUIREMENTS

  • 2+ years of relevant experience
  • Good understanding of computing concepts, hardware, and terminology
  • Experience with cloud and virtualization (AWS or Azure)
  • Previous monitoring and tools configuration experience (DataDog/New Relic/Azure monitoring/AWS cloud watch)
  • Basic Network fault finding and diagnostics
  • Basic Database administration
  • Upper-Intermediate English (written and spoken)

RESPONSIBILITIES

  • Gather all required information to start the issue investigation
  • Investigate and reproduce customer issues
  • Promptly resolve service requests, events, and incidents to the satisfaction of all
  • Monitor various IT systems and adapt the monitoring thresholds
  • Document all resolutions through the support desk system, and produce and maintain the documentation on IT processes
  • Take ownership to resolve or escalate customer requests under SLAs andincident management protocols

WHAT YOU WILL GET WITH ELEKS

  • Close cooperation with a customer
  • Challenging tasks
  • Ability to influence project technologies
  • Team of professionals
  • Dynamic environment with low level of bureaucracy

ELEKS is a custom software development company.

We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services.

These include product development, QA, R&D, design, technology consulting and dedicated teams.

#J-18808-Ljbffr


Required Skill Profession

Informática Y Tecnología



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Middle Customer Potential: Insight & Career Growth Guide