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IT Customer Service Knowledge Specialist (US client) - Olivos or Barracas Job Opening In Vicente López – Now Hiring PwC


Job description

Overview

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services.

This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware.

Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels.

The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.

You are a reliable, contributing member of a team.

In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team.

Responsibilities

  • Monitor and evaluate IT incidents to identify trends
  • Generate thorough reports to support process enhancements
  • Conduct in-depth analyzes to uphold quality control of internal processes
  • Collaborate on continuous improvement initiatives within the team
  • Supervise and assess KPI and SLA service level objectives
  • Provide specialized technical support for various IT issues
  • Identify opportunities for process refinement and effectiveness
  • Maintain documentation and records of IT incidents and resolutions

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services.

In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation.

You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the IT Support team you will monitor and analyze IT incidents while generating insightful reports to drive process enhancements.

As a Specialist you will provide specialized technical know-how, handling intricate tasks and conducting thorough analyzes that support specific projects.

This role offers the chance to contribute to continuous improvement initiatives and uphold the quality of internal processes, making a significant impact on the team's success.

What You Must Have

  • High School Diploma
  • 2 years of experience as a technical analyst
  • Intermediate Google or MS suite
  • Upper-Intermediate Excel
  • Oral and written proficiency in English required

What Sets You Apart

  • Experience with Service Now and ITIL preferred
  • Analyzing IT incidents and generating trend reports
  • Identifying and promoting continuous improvement opportunities
  • Supervising KPI and SLA service level objectives
  • Controlling quality of internal processes and IT incidents
  • Monitoring and analyzing IT incidents at various levels

General requirements

  • Understand the importance of have a correct information management
  • Knowledge of Information Security and Data Protection
  • Correct Information Security Management

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability;neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law.

PwC is proud to be an inclusive organization and equal opportunity employer.

Travel Requirements

Not Specified

Job Posting End Date

#J-18808-Ljbffr

Required Skill Profession

Gestión Y Operaciones


  • Job Details

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Unlock Your IT Customer Potential: Insight & Career Growth Guide


Real-time IT Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Customer in Vicente López, Argentina, highlighting market share and opportunities for professionals in IT Customer roles.

13958 Jobs in Argentina
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559 Jobs in Vicente López
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Download It Customer Jobs Trends in Vicente López and Argentina

Are You Looking for IT Customer Service Knowledge Specialist (US client) Olivos or Barracas Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PwC adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Argentina laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Vicente López. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for IT Customer Service Knowledge Specialist (US client) Olivos or Barracas typically include Gestión Y Operaciones and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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PwC interview tips for IT Customer Service Knowledge Specialist (US client)   Olivos or Barracas

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Research: Learn about the PwC's mission, values, products, and the specific job requirements and get further information about

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