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Urgent! IT Customer Service Knowledge Specialist (US client) - Olivos or Barracas Job Opening In Vicente López – Now Hiring PwC

IT Customer Service Knowledge Specialist (US client) Olivos or Barracas



Job description

Overview

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services.

This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware.

Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels.

The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.

You are a reliable, contributing member of a team.

In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team.

Responsibilities

  • Monitor and evaluate IT incidents to identify trends
  • Generate thorough reports to support process enhancements
  • Conduct in-depth analyzes to uphold quality control of internal processes
  • Collaborate on continuous improvement initiatives within the team
  • Supervise and assess KPI and SLA service level objectives
  • Provide specialized technical support for various IT issues
  • Identify opportunities for process refinement and effectiveness
  • Maintain documentation and records of IT incidents and resolutions

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services.

In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation.

You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the IT Support team you will monitor and analyze IT incidents while generating insightful reports to drive process enhancements.

As a Specialist you will provide specialized technical know-how, handling intricate tasks and conducting thorough analyzes that support specific projects.

This role offers the chance to contribute to continuous improvement initiatives and uphold the quality of internal processes, making a significant impact on the team's success.

What You Must Have

  • High School Diploma
  • 2 years of experience as a technical analyst
  • Intermediate Google or MS suite
  • Upper-Intermediate Excel
  • Oral and written proficiency in English required

What Sets You Apart

  • Experience with Service Now and ITIL preferred
  • Analyzing IT incidents and generating trend reports
  • Identifying and promoting continuous improvement opportunities
  • Supervising KPI and SLA service level objectives
  • Controlling quality of internal processes and IT incidents
  • Monitoring and analyzing IT incidents at various levels

General requirements

  • Understand the importance of have a correct information management
  • Knowledge of Information Security and Data Protection
  • Correct Information Security Management

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability;neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law.

PwC is proud to be an inclusive organization and equal opportunity employer.

Travel Requirements

Not Specified

Job Posting End Date

#J-18808-Ljbffr


Required Skill Profession

Gestión Y Operaciones



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