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Urgent! IT Customer Service Knowledge Specialist (US client) - Olivos or Barracas Job Opening In Olivos – Now Hiring PwC Argentina
Description
Industry/Sector
Not ApplicableSpecialism
IFS - Internal Firm Services - OtherManagement Level
SpecialistJob Description & Summary
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services.You are a reliable, contributing member of a team.
In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services.
In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation.
You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the IT Support team you will monitor and analyze IT incidents while generating insightful reports to drive process enhancements.
As a Specialist you will provide specialized technical know-how, handling intricate tasks and conducting thorough analyzes that support specific projects.
This role offers the chance to contribute to continuous improvement initiatives and uphold the quality of internal processes, making a significant impact on the team's success.
Responsibilities
- Monitor and evaluate IT incidents to identify trends
- Generate thorough reports to support process enhancements
- Conduct in-depth analyzes to uphold quality control of internal processes
- Collaborate on continuous improvement initiatives within the team
- Supervise and assess KPI and SLA service level objectives
- Provide specialized technical support for various IT issues
- Identify opportunities for process refinement and effectiveness
- Maintain documentation and records of IT incidents and resolutions
What You Must Have
- High School Diploma
- 2 years of experience as a technical analyst
- Intermediate Google or MS suite
- Upper-Intermediate Excel
- Oral and written proficiency in English required
What Sets You Apart
- Experience with Service Now and ITIL preferred
- Analyzing IT incidents and generating trend reports
- Identifying and promoting continuous improvement opportunities
- Supervising KPI and SLA service level objectives
- Controlling quality of internal processes and IT incidents
- Monitoring and analyzing IT incidents at various levels
General requirements
Understand the importance of have a correct information management
Knowledge of Information Security and Data Protection
Correct Information Security Management
All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law.
PwC is proud to be an inclusive organization and equal opportunity employer.
Travel Requirements
Not SpecifiedJob Posting End Date
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Unlock Your IT Customer Potential: Insight & Career Growth Guide
Real-time IT Customer Jobs Trends in Olivos, Argentina (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Customer in Olivos, Argentina using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 13960 jobs in Argentina and 5 jobs in Olivos. This comprehensive analysis highlights market share and opportunities for professionals in IT Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! PwC Argentina is currently hiring and seeking a IT Customer Service Knowledge Specialist (US client) Olivos or Barracas to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Customer Service Knowledge Specialist (US client) Olivos or Barracas Jobs Olivos.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PwC Argentina adheres to the cultural norms as outlined by Expertini.
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