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Cybersecurity Support Associates – Ticket Response Job Opening In Olivos – Now Hiring PwC Argentina


Job description

Description

Industry/Sector

Not Applicable

Specialism

Cybersecurity & Privacy

Management Level

Associate

Job Description & Summary

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies.

They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.

As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data.

You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively.

Driven by curiosity, you are a reliable, contributing member of a team.

In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope.

Every experience is an opportunity to learn and grow.

You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team.

As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

  • Apply a learning mindset and take ownership for your own development.
  • Appreciate diverse perspectives, needs, and feelings of others.
  • Adopt habits to sustain high performance and develop your potential.
  • Actively listen, ask questions to check understanding, and clearly express ideas.
  • Seek, reflect, act on, and give feedback.
  • Gather information from a range of sources to analyse facts and discern patterns.
  • Commit to understanding how the business works and building commercial awareness.
  • Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
  • What you’ll be doing:

  • Responding to ServiceNow tickets with troubleshooting guidance and/or remediation recommendations,
  • Leveraging Microsoft SOPs (Standard Operating Procedures) and TSGs (Technical Service Guides)
  • Assisting users with daily technical issues.
  • Helping maintain high-quality service and user satisfaction.
  • Key skills:

  • Cybersecurity knoewledge and awareness
  • Experience using ticketing systems (ServiceNow)
  • Ability to follow SOPs and technical guides to resolve issues
  • Good communication skills for user support
  • Problem-solving skills for technical troubleshooting
  • Customer-focused with attention to detail
  • Able to manage multiple tickets efficiently
  • Quick learner, adaptable to new tools
  • Advanced level of English (spoken and written)
  • Understand the importance of have a correct information management
  • Knowledge of Information Security and Data Protection 
  • Correct Information Security Management
  • All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law.

    PwC is proud to be an inclusive organization and equal opportunity employer.

    Travel Requirements

    Not Specified

    Job Posting End Date

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Cybersecurity Support Potential: Insight & Career Growth Guide


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    9596 Jobs in Argentina
    9596
    7 Jobs in Olivos
    7
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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PwC Argentina adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Argentina laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in Olivos. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Interview Tips for Cybersecurity Support Associates – Ticket Response Job Success

    PwC Argentina interview tips for Cybersecurity Support Associates – Ticket Response

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