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CX Strategy Analyst Job Opening In Buenos Aires – Now Hiring KAVAK


Job description

Nosotros

KAVAK.com es el Ecommerce #1 de autos en Latinoamérica.

Traemos confianza, rapidez y seguridad al mercado automotriz de usados.

A través de nuestra plataforma facilitamos a los usuarios encontrar el vehículo de sus sueños o vender el suyo desde la comodidad de una computadora o dispositivo móvil.

Además, ofrecemos una experiencia práctica y confiable de compraventa en la que otorgamos la mejor oferta del mercado.

Equipo

Nuestro equipo es la prioridad #1.

Crecemos juntos y somos responsables por nuestro desarrollo.

Nos encanta aprender de la retroalimentación, tomar riesgos y formarnos constantemente.

Trabajamos de forma inteligente y hacemos que las cosas sucedan: ¡Work Smart & Make Shit Happen!

Misión

Establecer una dinámica de mejora continua basada en la experiencia del cliente Kavak.

Dimensionar, idear, comunicar e implementar oportunidades de mejora de la experiencia del cliente final junto a principales clientes internos.

Dar visibilidad de la voz del cliente en tableros y otras herramientas de reportería a toda la organización

¿Qué vas a hacer?

  • Implementar, mantener y refinar las métricas de la voz del cliente Kavak.
  • Estructurar el viaje del cliente, y determinar principales métricas operativas que expliquen su experiencia.
  • Analizar la experiencia correlacionando la voz del cliente con las métricas operativas en una dinámica de resolución de problemas (problem solving) y prueba de hipótesis.
  • Comunicar mensualmente las oportunidades encontradas, diseñar planes de acción, acompañar su ejecución y monitorear el impacto.
  • Implementar, mantener y refinar tableros para métricas de la voz del cliente Kavak.
  • ¿Qué estamos buscando?

  • Contar con al menos dos años de experiencia en análisis de datos (excluyente)
  • Uso avanzado de Microsoft Excel (excluyente)
  • Conocimientos en bases de datos, preferentemente SQL (deseable)
  • Conocimientos en CRMs, preferentemente Salesforce (deseable)
  • Egresado de Ingeniería, Administración, Lic en Economía o carreras afines (excluyente)
  • Si te apasiona la disrupción junto con una excelente ejecución, si te encantan los desafíos y tomar decisiones basadas en datos y estás orientado a la misión, KAVAK es el lugar para vos.

    Required Skill Profession

    Other Management Occupations


    • Job Details

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    Unlock Your CX Strategy Potential: Insight & Career Growth Guide


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    107 Jobs in Buenos Aires
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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at KAVAK adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Argentina laws and regulations

    What Is the Average Salary Range for CX Strategy Analyst Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Buenos Aires. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Interview Tips for CX Strategy Analyst Job Success

    KAVAK interview tips for CX Strategy Analyst

    Here are some tips to help you prepare for and ace your CX Strategy Analyst job interview:

    Before the Interview:

    Research: Learn about the KAVAK's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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