Urgent! Customer Support & Field Engineer Job Opening In Buenos Aires – Now Hiring Motorola Solutions
Job Description
The Customer Support & Field Engineer role will form part of multi-disciplined project teams to design and deliver complex mission critical voice and data systems.
The systems may be used directly by our customers or by Motorola Solutions to deliver Managed Services to our customers.
The Customer Support & Field Engineers will work in the post sales phases of projects and may support multiple projects in a given period depending on size and complexity.
There may also be a requirement to provide support to pre-sales activities.
The Customer Support & Field Engineer role can operate at different levels within the organization and/or projects.
The level of the role will be determined by the size and complexity of the project or activity as well as the level of the individual within the organization.
The Customer Support & Field Engineering role can be fulfilled at any level within the TS career ladder, however, engineering staff at junior level will focus on smaller projects or elements of larger projects with a higher level of supervision.
Depending on the project scope, a Customer Support & Field Engineer may take a technical lead role responsible for overall deployment, test and handover.
Alternatively, the Customer Support & Field Engineer role might specialize in a particular area or sub-system based on their skills and experience.
The Customer Support & Field Engineer role may also fulfill the role of a Subject Matter Expert (SME) supporting projects and opportunities across the wider region.
Responsibilities:
The scope of responsibility for a Customer Support & Field Engineer will be determined by their seniority in the organization and the composition of the project team they are working with.
The Customer Support & Field Engineer role responsibilities will include the types of activities listed below:
Leadership for all technical aspects for the implementation phase of the project.
Manage skills transfer from the design team to the implementation team.
Leading the field deployment and day-to-day activities: Deploying, Configuring, commissioning, Testing and troubleshooting network equipment problems.
Management and development of the local FE team.
Ensure that the project team and the stakeholders are kept up to date with the progress on the project.
Be the escalation point for the implementation FEs for the raising of issues with the deployment, and escalate these to the relevant parties for resolution.
These will need to be tracked from opening to closure;
Self-motivated and able to maintain team focus in a pressured environment.
Coordinate the interface between design and implementation.
Maintain the records related to technical aspects of the work carried out in the sites.
Interface, communicate, and coordinate the sub-contractor on project deployment best practices.
Ensure the project is delivered to the desired quality standard.
Perform preventative and corrective maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results.
Provide direct local support for customers under support service contracts.
In general a Customer Support & Field Engineer should strive for the following:
Maintaining an excellent working knowledge of all public safety applications, solutions and services as well as emerging trends within the industry.
Proactive approach to knowledge sharing and supporting colleagues to enhance both individual and group competencies.
Do it right the first time, work effectively.
The organization structure in the team enables accountability, focus, and decision making with efficient region wide sharing of our post sale Technical resources.
The organizational goal is to maintain the balance between Customer, Business & People which in turn drives improved efficiency, costs & ultimately competitive advantage.
#LI-AN1
Basic Requirements
Minimal requirements for the position are as follows:
Bachelor's degree in Engineering (Telecommunications, Electrical, or Electronics) required; candidates who are within one year of graduation will also be considered.
3+ years of experience in the telecommunications field, IT is a plus.
Intermediate English communication skills (both verbal and written).
Proactive attitude in customer service, with strong focus on satisfying customers’ needs.
Availability to travel domestically, and internationally when exceptionally required.
A US visa is a plus.
(When it’s possible, in a normal business environment).
Autonomy and Empowerment to take increasing responsibilities.
Driver license.
The ideal candidate will comply with the following:
ITIL certification.
Knowledge on Networking
Knowledge on Server Management (ESXi, Vsphere)
Working technical knowledge of Motorola Solutions portfolio (PCR, DIMETRA Express).
Cross-cultural and cross-language working experience in teams comprising people from different countries.
Field engineering experience with Motorola Solutions portfolio, including customer management experience.
Comfortability with learning about new products and the service portion related to them.
Travel Requirements
Relocation Provided
Position Type
Referral Payment Plan
YesEEO Statement
Motorola Solutions is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in Buenos Aires, Argentina (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Buenos Aires, Argentina using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 16893 jobs in Argentina and 1119 jobs in Buenos Aires. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Motorola Solutions is currently hiring and seeking a Customer Support & Field Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support & Field Engineer Jobs Buenos Aires.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Motorola Solutions adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support & Field Engineer Jobs Argentina varies, but the pay scale is rated "Standard" in Buenos Aires. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support & Field Engineer typically include Engineers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Support & Field Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support & Field Engineer interview at Motorola Solutions, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Motorola Solutions's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Customer Support & Field Engineer is easy with Argentina Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!
