Customer Service Representative Ai Trainer (Cerrillos)

Job description

Customer Service Representative - AI trainerJoin to apply for the Customer Service Representative - AI trainer role at Ryz LabsCustomer Service Representative - AI trainerJoin to apply for the Customer Service Representative - AI trainer role at Ryz LabsJoin our customer's team as a Customer Service Representative and be instrumental in shaping how AI systems engage with real customers.

You will use your expertise to not only directly assist customers but also to train AI in managing service inquiries, modeling a professional tone, and resolving issues efficiently.

Your contributions will be key in ensuring outstanding customer satisfaction across various industries.Key Responsibilities:Respond thoughtfully to customer inquiries and complaints across multiple channels, including chat, email, and phoneDemonstrate and model effective de-escalation techniques and conflict resolution strategies for both customers and AI learning modulesCollaborate with cross-functional teams to capture, analyze, and improve customer service interactionsProvide actionable feedback to enhance AI's ability to handle complex service scenarios and deliver human-like responsesMaintain accurate, detailed records of all customer interactions and resolutionsSupport the continuous training and refinement of AI tools by providing real-world examples of superior customer serviceChampion a customer-first mindset, ensuring every interaction prioritizes satisfaction and positive outcomesQualifications:Exceptional written and verbal communication skills, with an empathetic and personable approachProven experience in a customer service or support role, preferably in a fast-paced environmentStrong problem-solving skills and the ability to stay composed under pressureDemonstrated ability to de-escalate challenging situations and turn dissatisfied customers into loyal advocatesComfort working independently in a remote environment while contributing to a larger team effortTech-savvy, with the ability to quickly learn and navigate new AI-driven systems and platformsMeticulous attention to detail and commitment to maintaining high standards of professionalismPreferred Qualifications:Experience training, mentoring, or guiding others in customer service best practicesBackground in supporting or training AI or machine learning applicationsMultilingual abilities or experience serving diverse customer basesAbout RYZ Labs:RYZ Labs is a startup studio built in **** by two lifelong entrepreneurs.

The founders of RYZ have worked at some of the world's largest tech companies and some of the most iconic consumer brands.

They have lived and worked in Argentina for many years and have decades of experience in Latam.

What brought them together is the passion for the early phases of company creation and the idea of attracting the brightest talents in order to build industry-defining companies in a post-pandemic world.Our teams are remote and distributed throughout the US and Latam.

They use the latest cutting-edge technologies in cloud computing to create applications that are scalable and resilient.

We aim to provide diverse product solutions for different industries, planning to build a large number of startups in the upcoming years.At RYZ, you will find yourself working with autonomy and efficiency, owning every step of your development.

We provide an environment of opportunities, learning, growth, expansion, and challenging projects.

You will deepen your experience while sharing and learning from a team of great professionals and specialists.Our values and what to expect:Customer First Mentality - every decision we make should be made through the lens of the customerBias for Action - urgency is critical, expect that the timeline to get something done is acceleratedOwnership - step up if you see an opportunity to help, even if not your core responsibilityHumility and Respect - be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respectFrugality - being frugal and cost-conscious helps us do more with lessDeliver Impact - get things done in the most efficient wayRaise our Standards - always be looking to improve our processes, our team, and our expectations.

The status quo is not good enough and never should beSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at Ryz Labs by 2xGet notified about new Customer Service Representative jobs in Santiago Metropolitan Area.Junior Customer Support Specialist (Remote) | 100% Remote SaaS Support position with growth opportunitySantiago, Santiago Metropolitan Region, Chile 1 month agoSantiago, Santiago Metropolitan Region, Chile $******-$1,******** month agoCustomer Success Representative - Remote Work | REF#******(fluent German & English, Golf) Customer Support Consultant (LATAM)Santiago, Santiago Metropolitan Region, Chile 1 month agoTechnical Account Manager (Engineering Matcher)Santiago, Santiago Metropolitan Region, Chile 2 weeks agoRemote Administrative Assistant – Operations & Research SupportMedical Administrative Assistant - AI trainerVirtual Administrative Assistant – Cross-Functional Team SupportSantiago, Santiago Metropolitan Region, Chile 1 day agoSantiago, Santiago Metropolitan Region, Chile 6 hours agoWe're unlocking community knowledge in a new way.

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Required Skill Profession

Gestión Y Operaciones